…and what KPIs are.

Yesterday’s post pointed out what KPIs are not, namely:

  • Goals
  • One-time measures
  • Metrics which don’t drive business performance
So what are KPIs? (Good KPIs, anyway).
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What KPIs aren’t.

Magic Dashboards is all about helping you monitor, understand, and make better decisions from your KPIs, in the most straightforward and masterful way possible.

KPI (Key Performance Indicator) gets badly abused as a term. KPIs are not: Read the rest of this entry »

How to save your skin with sensible alerting

Have you ever been caught out by not knowing that something in your business was going off track until it was too late?

And have you ever been overwhelmed by the massive amount of data and KPIs that are continually produced by your business, so that you spend far too long checking on the figures rather than focussing on building?

Things happen all the time which hurt you till they’re spotted and fixed – some part of a complex system goes wrong, or one of your external service providers messes up, and it doesn’t get picked up and repaired until it’s already become major. This stuff costs businesses a lot of money, both in revenue loss from noticing problems too slowly, and in staff time lost anxiously checking on the figures.

Here’s how to do it right, so that you can set and forget metric monitoring and alerting which will keep your business safe from harm:

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